Case Studies

Building a Five-Star CAM Business Without Burning Out the People Behind It

CINC SYSTEMS — Fri, 30 Jan 2026 19:57:58 GMT

How a people-first philosophy, paired with the right technology,
helped one founder scale while protecting his team and values.

Turning Hours Into Impact: The Nabo Group’s AI-Powered Path to Nationwide Expansion

CINC SYSTEMS — Wed, 02 Jul 2025 21:41:08 GMT

What could your managers accomplish with an extra day every week? Thanks to an estimated two hours saved per day with CAM-built AI solutions, managers at The Nabo Group can focus on proactive service and building the meaningful relationships that define their mission—reflected in their name, which means neighbor in Norwegian.

‘Just Dewitt’: How DOME uses AI workflows to streamline CAM ops and scale smarter

CINC SYSTEMS — Mon, 23 Jun 2025 16:48:54 GMT

Dome Property Management, amongst New York City’s first community association management (CAM) companies, has been a quiet tech pioneer since its founding nearly four decades ago. Now, building on that legacy, DOME is redefining operational efficiency with Cephai+, CINC’s suite of AI-powered CAM tools. From automated invoice coding to smarter bank reconciliations and streamlined internal processes, the company is saving time, reducing manual tasks, and positioning itself for sustainable growth in one of the country’s most complex markets.

Taylor Management’s superpowered software transition to CINC

CINC SYSTEMS — Mon, 09 Jun 2025 21:38:13 GMT

Faced with the challenges of outdated systems and a massive portfolio to manage, Taylor Management turned a high-stakes software transition into a company-wide success story. With strategic planning, team empowerment, and a strong partnership with CINC Systems, they streamlined operations, boosted employee adoption, and laid the groundwork for long-term digital transformation.

What happened when Tidewater replaced ‘dinosaur’ CAM software with CINC Systems

CINC SYSTEMS — Wed, 28 May 2025 16:07:56 GMT

Tidewater upgraded from outdated platforms to CINC Systems’ all-in-one solution, seeking better customer support. CINC delivered top-tier service, streamlined operations, and tools that empower managers—slashing homeowner contact volume by 30% and building a partnership poised for the future.

Keystone’s Software Evaluation Process: A Framework for Success & Scalability

CINC SYSTEMS — Tue, 27 May 2025 21:22:01 GMT

Choosing and implementing new cam software is a daunting task. Keystone Pacific’s savvy evaluation process offers a strategic roadmap.

How RISE harnessed AI to scale service without losing its human touch

CINC SYSTEMS — Mon, 12 May 2025 17:14:55 GMT

Association management is a people-centric business, but widespread burnout and staffing shortages threaten engagement and responsiveness. RISE tackled this challenge head-on, harnessing Cephai's AI capabilities to empower teams, boost efficiency, and sustain exceptional service and satisfaction levels amid rapid growth.

Priestly Management's AI rollout drive 50% reduction in homeowner contact volume

CINC SYSTEMS — Thu, 11 Apr 2024 04:00:00 GMT

When Priestley Management launched it's homeowner AI tool powered by Cephai, CINC Systems' generative AI technology, the results were nothing short of game-changing.

Spectrum Association Management catapults growth through mobile innovation

CINC SYSTEMS — Wed, 10 Apr 2024 04:00:00 GMT

Executive Summary

With more than 200,000 units in its portfolio, Spectrum Association Management is among the most profitable companies in the industry — and it didn’t get there by settling for the status quo. Understanding the frustration homeowners and boards experience when communication from management companies is sub-par, Spectrum aimed to provide unparalleled service. It needed self-service tools to enhance the customer experience and allow managers more time for homeowner engagement. Spectrum leveraged CINC’s platform to launch its homeowner app; it was so widely adopted that it significantly reduced contact volume, both with calls and emails.

Edison stays in CINC with accounting services

CINC SYSTEMS — Tue, 09 Apr 2024 04:00:00 GMT

A working partnership that works

“If you don’t know your numbers, you don’t know your business,” is a saying that rings true in today’s competitive business environment. For the community association management industry, being able to rely on timely and accurate financials is a critical component in ensuring that a management company is operating in a fiscally responsible manner. Tracy Durham, President and CEO of Edison Association Management, realized in the early stages of launching her company that having a reliable accounting team would be critical to its success.